1Red Responsible Gambling Policy

Responsible gambling at 1Red is based on prevention, account control and access to help when gambling stops being safe. The platform provides gambling products only for adults and applies safer gambling measures to reduce risks linked to excessive spending, long sessions, underage access and loss chasing.

Casino games, sportsbook markets and promotional offers involve risk. Winnings are never guaranteed, and previous losses do not increase the chance of future wins. Each player is responsible for using gambling services within affordable limits. 1Red supports that responsibility through deposit limits, self-exclusion, reality checks, age verification and access to support resources.

What Responsible Gambling Means

Responsible gambling means using gambling products with a fixed budget, a time limit and a clear understanding of risk. Gambling should not be used as a source of income, a solution to financial problems or a way to recover previous losses. The result of casino games depends on chance, while betting outcomes depend on uncertain sports or event results.

The main purpose of responsible gambling controls is to help players stop before harm develops. Spending limits, time reminders and account breaks create practical barriers against impulsive behaviour. These tools are most effective when activated early, before gambling becomes stressful or difficult to manage.

Player Protection Tools

1Red provides safer gambling tools that help players manage their account activity. Deposit limits allow a fixed maximum deposit amount across a selected period. These limits may apply daily, weekly or monthly, depending on the settings available in the account area.

Reality checks provide session reminders. They help players see how long they have been active on the platform and create a natural pause point. This is especially useful for slot games, instant games and live casino formats, where rounds can repeat quickly.

Self-exclusion is a stronger measure for players who need to stop gambling. A temporary exclusion blocks access for a selected period, while a permanent exclusion may close access for a longer or indefinite period depending on policy. Once activated, self-exclusion cannot normally be cancelled immediately.

Recognising Risky Gambling Behaviour

Gambling harm can appear gradually. A player may start by increasing deposit sizes, extending sessions or returning after losses. Over time, gambling may interfere with work, sleep, relationships, bills or personal wellbeing.

Common warning signs include gambling with borrowed money, hiding transactions, lying about play, feeling unable to stop, using gambling to escape stress or trying to recover losses with larger bets. These signs indicate that gambling has moved beyond entertainment.

If any of these signs appear, account limits or self-exclusion should be activated. External support can also help identify patterns, reduce access and create a recovery plan.

Preventing Underage Gambling

1Red does not permit underage gambling. Every account must belong to a person who meets the legal gambling age in the relevant jurisdiction. Registration requires age confirmation, and identity verification may be requested through official documents.

Accepted verification documents may include a passport, national ID card or driving licence. Address checks may require a utility bill, bank statement or official letter. These checks help confirm age, identity and account ownership.

Adults must not share login details with minors or allow children to access gambling accounts on shared devices. Device-level blocking tools can also reduce risk in households where minors use the same phone, tablet or computer.

Fair and Ethical Gaming

Fair gaming requires clear rules, random outcomes where applicable and transparent payout information. 1Red supports fair play through Random Number Generator systems for RNG-based casino games and clear game rules for table games, live casino games and betting products.

RTP information, game rules, table limits and payout structures help players understand how each product works. RTP is a long-term theoretical figure and does not predict individual session results. A slot with 96% RTP can still produce losses across short or medium sessions.

Ethical gaming also means avoiding misleading claims. No bonus, strategy, betting system or game provider can remove the risk of losing money. Responsible gaming depends on controlled spending, realistic expectations and the willingness to stop.

External Blocking Tools and Support

Players who need additional protection can use blocking software to restrict access to gambling websites. These tools are useful when account-level limits are not enough or when a person wants wider protection across multiple gambling sites.

Professional help is recommended when gambling creates debt, anxiety, secrecy, relationship problems or loss of control. These services provide confidential guidance and practical next steps.

Contacting 1Red Support

Players can contact 1Red support for help with responsible gambling settings, account limits, self-exclusion or verification questions. The support email is [email protected].

Support can explain how to apply limits, how self-exclusion works and what documents may be required for age or identity checks. Responsible gaming requests are account-related and may require identity confirmation before changes are applied.

The purpose of responsible gambling tools is to keep play controlled and to provide a clear exit route when gambling is no longer safe. 1Red promotes safer gambling through limits, exclusion tools, fair play information and access to external support.